ABOUT WELVAART
On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.
Project
Support and maintenance of critical business applications in production environments, ensuring high levels of availability, stability and performance. The role is part of the Application Production Support team and focuses on incident management, monitoring, deployments, observability and continuous service improvement. The consultant will work closely with Development, Infrastructure and external providers to guarantee service continuity while promoting ITIL and DevOps best practices.
Role
- Monitor and maintain production applications
- Ensure application availability, stability and performance
- Participate in incident management, Situation Rooms and Root Cause Analysis activities
- Identify recurring incidents and propose corrective actions
- Contribute to long-term problem resolution initiatives
- Execute deployments, releases and change requests
- Follow ITIL and DevOps processes and procedures
- Troubleshoot and resolve production issues impacting business operations
- Participate in on-call support rotations
- Act as the main point of contact for Development teams regarding production incidents
- Collaborate with Scrum teams to improve application platforms
- Implement upgrades, patches and new functionalities
- Maintain operational documentation and troubleshooting guides
- Promote knowledge sharing and operational best practices
- Implement and optimize monitoring and observability solutions
- Support the adoption of observability practices and proactive monitoring
- Contribute to continuous improvement initiatives
We are looking for
- +6 years of experience in Application Support or Production Support environments
- Experience supporting critical applications in enterprise environments
- Strong knowledge of incident, problem and change management
- Strong experience with ITIL governance and service management
- Experience working in production environments with SLA commitments
- Experience with DevOps practices and CI/CD pipelines
- Experience with monitoring and observability platforms
- Experience participating in on-call support activities
- Strong troubleshooting and root cause analysis capabilities
- Experience collaborating with Development and Infrastructure teams
- Strong focus on service quality, operational excellence and continuous improvement
Technical Skills
- RedHat JBoss EAP
- Java Troubleshooting
- Heap Dump Analysis and Thread Dump Analysis
- OpenShift and Kubernetes
- Cloud Platforms
- API Gateway Integration, RHEL Linux Administration
- Dynatrace, Grafana, Prometheus, ELK Stack
- GitLab, Jenkins, ArgoCD, Ansible, Terraform
- Microsoft SQL Server, PostgreSQL
- ITIL, ncident Management and Change Management
What you can discover with us?
- Be part of a tech start-up
- Different scopes of project in different sectors
- Structure of fairness and equity salary (Consultant Profile)
- Training & Certification
- Career Path management
- More than 30 Partnerships
- Welvaart Ambassador Program
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