ABOUT WELVAART
On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.
Project
We are looking for a Field Support Technician to provide on-site IT support within an academic environment, ensuring the smooth operation of end-user equipment and infrastructure across multiple buildings. The professional will support students, faculty members, and administrative staff, while also performing hardware lifecycle management, equipment maintenance, and day-to-day operational tasks.
Responsibilities
- Provide on-site technical support to students, teachers, and administrative teams.
- Troubleshoot hardware, software, connectivity, and peripheral issues.
- Install, configure, replace, and decommission desktops, laptops, and related equipment.
- Perform equipment migrations, workstation relocations, and user setup activities.
- Execute preventive maintenance activities, including projector maintenance and hardware inspections.
- Support IT equipment inventory management and asset lifecycle processes.
- Assist with office moves, desk relocations, and large-scale hardware refresh initiatives.
- Provide first and second-line support for Microsoft Windows environments.
- Escalate complex incidents when required and collaborate with internal IT teams.
- Ensure service quality and timely resolution of support requests across multiple campus buildings.
Mandatory Requirements
- Previous experience in Field Support, IT Support, Service Desk or Desktop Support roles.
- Hands-on experience with:
- Windows 10/11
- Microsoft Office 365
- Microsoft Teams
- Outlook
- Hardware troubleshooting
- Printers and peripheral support
- Experience with equipment deployment, replacement and maintenance activities.
- Basic networking knowledge (TCP/IP, Wi-Fi, LAN connectivity).
- Strong customer-oriented approach and communication skills.
- Ability to work autonomously in an on-site support environment.
- Fluent Portuguese and English (minimum B2 level).
Nice to Have
- Experience working in educational, public sector or large corporate environments.
- Basic knowledge of Active Directory.
- Exposure to system administration activities.
- Knowledge of virtualization technologies.
- Experience supporting multiple locations or buildings.
What you can discover with us?
- Be part of a tech start-up
- Different scopes of project in different sectors
- Structure of fairness and equity salary (Consultant Profile)
- Training & Certification
- Career Path management
- More than 30 Partnerships
- Welvaart Ambassador Program
UNLEASH THE POWER OF YOUR CAREER